Refund policy

RETURNS & REFUNDS POLICY

At STUMPBUSTERS GROUP LTD, we are committed to making your home and kitchen experience seamless, enjoyable, and precise. Whether you are using our Spice Dispenser Box to organize your culinary creations or perfecting your daily coffee ritual with our Handheld Milk Frother, we want you to love every item you receive.

If, for any reason, you are not entirely satisfied with your purchase, our clear and customer-friendly Return & Refund Policy ensures a hassle-free process.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The product must be unused, unwashed, and in the same condition that you received it.

  • Kitchenware items (such as spice boxes and milk frothers) must be clean, free of food or liquid residue, and in their original packaging.

  • The item must include all original parts, user manuals, accessories, and tags.

  • You must provide a valid proof of purchase (order confirmation or receipt).

2. How to Initiate a Return

Initiating a return is simple and straightforward:

  1. Contact our support team at [email protected] with your Order ID, product details, and the reason for your return.

  2. If your return is approved, our customer service team will provide you with clear instructions on how and where to send your package.

  3. Pack the item securely in its original packaging to prevent damage during transit.

Return Shipping Address: STUMPBUSTERS GROUP LTD

3 Brook Estate, Monmouth NP25 5AN

United Kingdom

Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Fees

  • Customer Responsibility: Except in cases where items arrive damaged, defective, or incorrect, customers are responsible for paying their own return shipping costs.

  • Non-Refundable Shipping: Original shipping costs (if any) are non-refundable.

  • Recommended Service: We highly recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.

4. Damaged, Defective, or Incorrect Items

We take great pride in our product quality, but if your item arrives damaged during transit or has a manufacturing defect:

  • Please inspect your order upon arrival and contact us within 48 hours at [email protected].

  • Include clear photos or video clips demonstrating the issue alongside your order number.

  • Once verified, we will arrange a replacement or issue a full refund at no extra charge to you.

5. Refund Process

  • Inspection: Once your return is received and inspected at our warehouse, we will send you an email notifying you that we have received your item and whether your refund is approved.

  • Processing: If approved, your refund will be automatically processed, and a credit will be applied to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet:

    1. Check your bank account or credit card statement again.

    2. Contact your bank or credit card company; it may take some time before your refund is officially posted.

    3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.